HwangDBS-E'Invest Technical F.A.Q.s

	1) Why can't I log in to the system?

	2) What must I do to view the Bursa Securities Online Stock Prices?

	3) I still cannot view your Bursa Securities Online Stock Prices.

	4) Why do I encounter "Java script errors" when accessing your site?

	5) I get the message: "Content was blocked because it was not signed a valid security certificate". What should I do?

	6) Why can’t I view Research reports?

	7) Which web browser can I use to access www.einvest.com.my?

	8) How do I turn off the Pop-up Blocker after installing WindowsXP SP2?

	9) How do I turn off the Pop-up Blocking in Norton Internet Security?

1) Why can't I log in to the system?

I can access the homepage and see the login screen but after typing in the user ID and password fields and clicking on the Login button, the login page is refreshed with the user ID and password fields empty, and nothing else happens OR you see the message "You are active on another session".

The login procedure uses session cookies to verify a log in session, this may require you to enable your browser cookie handling.

If you are a Microsoft IE 5 user, follow these steps:

a)	Open Microsoft Internet Explorer
b)	Select "Tools" >> "Internet Options"
c)	Click on the "Security" tab and highlight the "Internet" Icon (a picture of a globe)
d)	Click on "Default Level"
e)	Click on "Apply"

If you are a Microsoft IE 6 user, in addition to the above steps, you can also try these steps:

a)	Open Microsoft Internet Explorer
b)	Select "Tools" >> "Internet Options"
c)	Click on the "Privacy" tab
d)	Click on the "Default" button
e)	Click on "Apply"
f)	Click on "OK"

Click here for a full illustration.
After changing the settings, try to log in again. You may be required to "reset" your previous login session if you had not logged out properly or your connection to the Internet was lost.

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2) What must I do to view the Bursa Securities Online Stock Prices?

Bursa Securities Online Stock Prices are displayed on a secure page using javascript and may require you to perform the following steps:

a)	Open Microsoft Internet Explorer
b)	Select "Tools" >> "Internet Options"
c)	Click on the "Security" tab and highlight the "Internet" Icon (a picture of a globe)
d)	Click on "Default Level"
e)	Click on "Apply"
f)	Click on the "Advanced" tab
g)	Scroll down to Microsoft VM
h)	Ensure "JIT compiler for virtual machine enabled (requires restart)" is ticked
i)	If you cannot locate Microsoft VM, look for Java (Sun)
j)	Ensure "Use Java 2 v1.3.1_02 for <applet> (requires restart)" is ticked

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	3) I still cannot view your Bursa Securities Online Stock Prices.
	If you are using Windows XP, please note that the early release of Windows XP does not come with Java Virtual Machine. As a result, any web page that uses Java Applets will not be able to work effectively unless you install the JVM (Java Virtual Machine) or update the Windows XP with Service Pack 1. The same applies to any Internet Explorer that does not come with Microsoft Virtual Machine. For Windows 95/98/ME/XP users, Click here to download Java 2 Standard Edition (JRE version 1.3.1_XX) For Windows 2000 users, Click here to download Java 2 Standard Edition (JRE version 1.4.2_XX) OR Click here for a full illustration. For Macintosh (Apple Mac OS X) users, Click here to update Java 1.4.2 (The Java 1.4.2 Update, now available from Software Update, improves stability, memory usage, and correctness. Requires Mac OS X v10.3.3 or later.) OR Download Latest Java Software from Sun Microsystems, Click here to download Java Runtime Environment Version 5.0 Update XX
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	4) Why do I encounter "Java script errors" when accessing your site?
	When you receive this message, it is most likely that you are using an older version of Internet Explorer (IE) that might not support Java scripting. Please click here to update to the latest version of IE.
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	5) I get the message: "Content was blocked because it was not signed a valid security certificate". What should I do?
	If you use Internet Explorer 7.0, you will be prompted the following security alert message after logging in: "Content was blocked because it was not signed a valid security certificate". That means that the DIGICERT CA Root certificate currently is not listed in your browser's Trusted Root Certification Authorities or Signer store. To proceed, please do the following steps (A) & (B) to eliminate the security alert messages: A ) Install Class 2 Root & DigiSign Server ID Certificate 1) Click here to download Entrust.net Secure Server Certification Authority Certificate, AND 2) Click here to download DigiCert Global CA Certificate. B ) Disable warning messages Click here for a full illustration
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	6) Why can’t I view Research reports?
	You will have to install Adobe Acrobat Reader. It is an application that helps you to read documents from the Internet. To download this application, please click here.
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	7) Which web browser can I use to access www.einvest.com.my?
	We currently accept any secure browser that utilizes SSL technology. The site is best viewed with Microsoft Internet Explorer 6.0 or above browser.
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	8) How do I turn off the Pop-up Blocker after installing WindowsXP SP2?
	When you install Windows XP Service Pack 2 (SP2), Pop-up Blocker is turned on in Internet Explorer and set to the medium setting, which means it will block most automatic pop-ups. As a result, our webpage that uses pop-up windows for Buy, Sell, Stock Details, Company Info and Stock News option at Quotes - All Counters page will be blocked. To turn off the Pop-up Blocker, please click here for a detail guide.
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	9) How do I turn off the Pop-up Blocking in Norton Internet Security?
	To disable Pop-up Blocking (Norton AntiSpam and Norton Internet Security 2005 and 2006) In the main window, on the left side click Norton AntiSpam. Click Pop-up Blocking > Turn Off. To disable Ad Blocking or Pop-up Blocking (Norton AntiSpam and Norton Internet Security 2004 and earlier) In the main window, double-click Ad Blocking. Uncheck Ad Blocking. Uncheck Pop-up Window Blocking. Click OK.
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